ACE Lube Solutions ("we," "us," or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website at www.acelubesolutions.org or interact with us. It also tells you about your rights and how the law protects you, in accordance with the Nigeria Data Protection Regulation (NDPR) 2019 and its implementing guidelines.
OVERVIEW
ACE Lube Solutions is a subsidiary of ACE Meridian Global Limited (RC: 9620962), a company registered under the laws of the Federal Republic of Nigeria. We operate as an authorized supplier of genuine Mobil lubricants serving automotive, commercial, and industrial clients across Nigeria.
For the purposes of this Privacy Policy, ACE Lube Solutions is the Data Controller responsible for your personal data. This means we determine the purposes and means by which your personal data is processed.
Registration: RC: 9620962 · Lagos, Nigeria
Contact: info@acelubesolutions.org · 0810 739 9873
INFORMATION WE COLLECT
We collect personal data in the following circumstances:
2.1 Information You Provide to Us
When you submit a contact form, quote request, or newsletter subscription on our Website, we may collect:
- Full name
- Email address
- Phone number
- Company or organisation name
- Job title or role
- The subject and content of your message or enquiry
- The type of enquiry (e.g. general enquiry, quote request, product information)
- Specific products you enquire about
2.2 Information Collected Automatically
When you visit our Website, we may automatically collect certain technical data including:
- IP address and approximate geographic location (country, city)
- Browser type, version, and language
- Operating system and device type
- Pages visited and time spent on each page
- Referring website (how you arrived at our site)
- Date and time of visit
This information is collected using server logs and, where applicable, cookies. It does not directly identify you as an individual but may constitute personal data under applicable law.
2.3 Information We Do Not Collect
We do not collect or process:
- Payment card or bank account information (no online payments are processed on this Website)
- Sensitive personal data such as health information, biometric data, or political opinions
- Personal data from children under 18 years of age (see Section 10)
HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Responding to your enquiries and quote requests | Name, email, phone, message | Legitimate interest / Contract |
| Sending you a confirmation of your message | Name, email | Legitimate interest |
| Notifying our team of new enquiries | All submitted form data | Legitimate interest |
| Managing our client relationships | Contact details, enquiry history | Legitimate interest / Contract |
| Sending newsletter updates (if subscribed) | Email, name | Consent |
| Improving our Website and services | Technical/usage data | Legitimate interest |
| Preventing fraud and maintaining security | IP address, usage data | Legitimate interest / Legal obligation |
| Complying with legal obligations | As required by law | Legal obligation |
We will only use your personal data for the purpose for which it was collected, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose.
LEGAL BASIS FOR PROCESSING
Under the Nigeria Data Protection Regulation (NDPR) 2019, we must have a lawful basis for processing your personal data. We rely on the following bases:
- Consent — where you have given us clear, informed consent (e.g. newsletter subscriptions). You can withdraw consent at any time.
- Legitimate Interests — where processing is necessary for our legitimate business interests (e.g. responding to enquiries, improving our services) and those interests are not overridden by your rights.
- Contract — where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you.
- Legal Obligation — where we are required to process your data to comply with a legal requirement.
DATA RETENTION
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Contact form submissions and enquiries: retained for 2 years from the date of submission, or longer if required for ongoing business relationship
- Newsletter subscriptions: retained until you unsubscribe or withdraw consent
- Admin account data: retained for the duration of employment or engagement, plus 1 year
- Website access logs: retained for 90 days
- Archived records (for legal/compliance purposes): up to 7 years as required by Nigerian law
After the applicable retention period, your data is securely deleted or anonymised so it can no longer be associated with you.
YOUR RIGHTS
Under the Nigeria Data Protection Regulation (NDPR) 2019, you have the following rights regarding your personal data:
Right of Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your personal data in certain circumstances.
Right to Restriction
Request that we restrict processing of your data in certain cases.
Right to Data Portability
Receive your data in a structured, commonly used format.
Right to Object
Object to processing based on legitimate interests or for direct marketing.
Right to Withdraw Consent
Withdraw consent at any time where processing is based on consent.
Right to Complain
Lodge a complaint with the Nigeria Data Protection Commission (NDPC).
To exercise any of these rights, please contact us using the details in Section 13. We will respond to your request within 30 days. We may need to verify your identity before processing your request.
Please note that some rights are not absolute and may be subject to certain exceptions under applicable law.
CHILDREN'S PRIVACY
Our Website and services are directed exclusively at businesses and adults aged 18 and over. We do not knowingly collect or process personal data from children under the age of 18.
If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately at info@acelubesolutions.org and we will promptly delete such data.
INTERNATIONAL TRANSFERS
Our primary operations are based in Nigeria. However, some of our third-party service providers (such as cloud hosting and email delivery services) may be located outside Nigeria and may process your data in other countries.
Where we transfer personal data outside Nigeria, we ensure appropriate safeguards are in place in accordance with the NDPR, such as using service providers that offer adequate data protection standards or entering into appropriate data transfer agreements.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. The date at the top of this policy indicates when it was last revised.
We will notify you of material changes by posting a prominent notice on our Website or, where we have your email address, by sending you an email notification. We encourage you to review this policy periodically.
CONTACT & COMPLAINTS
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
ACE LUBE SOLUTIONS
Data Privacy Contact
A Subsidiary of ACE Meridian Global Limited · RC: 9620962
Lagos, Nigeria
If you are not satisfied with our response or believe we are processing your personal data in breach of applicable law, you have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC):
This Privacy Policy was last updated on July 1, 2025 and is compliant with the Nigeria Data Protection Regulation (NDPR) 2019. For our Terms of Use, please visit our Terms of Use page.